COVID has pushed all of us online and into video meetings. The latest research is starting to reveal the limitations of collaborating over this medium. It is important for leaders to understand the dangers and make adjustments to ensure that everyone has a voice and the team gets to synchronization. One of the keys to higher performing teams is #psychologicalsafety. One key to psychologically safe environments is conversational turn-taking. Video meetings tend to make this more difficult.
“We found that video conferencing can actually reduce collective intelligence… This is because it leads to more unequal contribution to conversation and disrupts vocal synchrony. Our study underscores the importance of audio cues, which appear to be compromised by video access.”